SIWIEY WARRANTY INFORMATION
From the date of purchase, the main part of the product can enjoy a one-year warranty service, and the accessories can enjoy the warranty service for once during the warranty period. Product failures due to accidental damage, unauthorized repairs, improper storage and other man-made damage are not covered by the warranty.
Undamaged products may be returned for a full refund for any reason within 14 days of the date of purchase. Once the returned item arrives back in SIWIEY’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, SIWIEY refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
- After we receive the product and confirm that there is no problem, the payment will be returned to your account within 7 days.
- The return address will be sent to your email when the refund process begins.
WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES
SIWIEY's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, SIWIEY will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
PROCESS:
Buyer must provide sufficient proof of purchase.
SIWIEY must document what happens when buyers troubleshoot the product.
The defective item’s serial number and/or visible proof depicting the defect are required.
It may be necessary to return an item for quality inspection.
For defective items that SUPRENT needs to have returned, warranties on those replacements are voided if the wrong item is returned to SUPRENT or if the defective item is not returned.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
NOT COVERED UNDER WARRANTY:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers